Privacy Policy
This Privacy Policy explains how wg8 collects, uses, stores, and protects your personal information when you use wg8.bio. By registering an account or using any wg8 service, you agree to the practices described here. Please read this document carefully — it is short and written in plain language.
Who We Are
wg8 operates the online casino and sports betting platform at wg8.bio. We are the data controller for all personal information collected through this website and the wg8 mobile app. If you have questions about your data at any point, you can reach us at [email protected].
Data We Collect
We only collect data that is necessary to provide a safe and functional service.
When you register
- Full name and date of birth
- Email address and mobile number
- Preferred currency (BDT) and country (Bangladesh)
- Username and encrypted password
When you verify your account (KYC)
Before your first withdrawal, wg8 requires identity verification. Accepted documents are:
- National ID Card (NID)
- Passport
- Driving Licence
Uploaded document images are processed by our compliance team within approximately 2 hours and stored securely. We do not share these images with third parties except where required by law.
When you make transactions
- Payment method used (bKash, Nagad, Rocket, Upay, or Bank Transfer)
- Transaction amount and timestamp
- Wallet or account reference numbers (not full card numbers)
Automatically collected data
- IP address and approximate location
- Device type, operating system, and browser
- Pages visited, session duration, and clicks
- App version (if using the wg8 Android app)
How We Use Your Data
wg8 uses your personal information for the following purposes:
- Account management – creating and maintaining your wg8 account, processing deposits and withdrawals, and applying bonuses.
- Identity verification – confirming you are over 18 and meeting regulatory anti-fraud requirements.
- Customer support – responding to messages sent to our 24/7 live chat or to [email protected].
- Security & fraud prevention – detecting unusual login attempts, flagging suspicious transactions, and protecting your funds.
- Service improvement – analysing gameplay patterns and page performance to improve the wg8 platform.
- Marketing communications – sending promotional emails about bonuses or new games, only if you opted in. You can unsubscribe at any time from the email footer or via your account settings.
Sharing Your Data
We share data only in limited, clearly defined circumstances:
- Payment processors – bKash, Nagad, Rocket, Upay, and banking partners receive the minimum data needed to complete your transaction.
- Game providers – CQ9, Pragmatic Play, Spribe, JDB, and Evolution receive an anonymised session token to run games. They do not receive your name, NID, or payment details.
- Legal obligations – if a court order, regulatory body, or law enforcement agency requires us to disclose specific data, we will do so and notify you where legally permitted.
- Business continuity – if wg8 is acquired or merges with another entity, your data may transfer as part of that process. We will notify you by email at least 30 days in advance.
Cookies & Tracking
wg8.bio uses cookies and similar technologies to keep you logged in, remember your preferences, and measure site performance. We use three categories:
- Essential cookies – required for login sessions and secure transactions. These cannot be disabled.
- Analytics cookies – help us understand which pages and games are popular so we can improve the site. Data is aggregated and not tied to your identity.
- Marketing cookies – used only if you accepted marketing communications. You can withdraw consent by adjusting your browser settings or contacting support.
Most browsers allow you to block or delete cookies in their settings. Blocking essential cookies will prevent you from logging into your wg8 account.
Data Retention
We keep your account data for as long as your account is active. If you close your wg8 account, we retain transaction records and KYC documents for a minimum of five years to meet financial compliance obligations. After that period, data is securely deleted or anonymised.
If you have not logged in for 24 consecutive months, we may notify you that your account will be archived. Archived accounts can be reactivated by contacting support.
Your Rights
You have the following rights regarding your personal data held by wg8:
- Access – request a copy of the personal data we hold about you.
- Correction – ask us to update inaccurate information (for example, a changed mobile number).
- Deletion – request erasure of data that is no longer necessary, subject to our legal retention obligations.
- Restriction – ask us to pause processing your data while a dispute is resolved.
- Portability – receive your data in a structured, machine-readable format.
- Withdraw consent – opt out of marketing emails at any time without affecting your account.
To exercise any of these rights, email [email protected] with the subject line "Data Request" and your registered username. We will respond within 14 business days.
Security
wg8 uses industry-standard security measures to protect your data:
- TLS 1.3 encryption on all data transfers between your device and wg8.bio
- Passwords stored as salted hashes — we never see your plaintext password
- Two-factor authentication available for all accounts (strongly recommended)
- Regular security audits and penetration testing by independent teams
- Internal access to personal data limited to staff with a verified business need
No system is perfectly immune to attack. If you suspect unauthorised access to your account, change your password immediately and contact our 24/7 live chat.
Minors Policy
wg8 is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. During registration and KYC, we verify age using identity documents. If we discover that a minor has created an account, we will close the account, void any transactions, and delete all associated data without delay. If you believe a minor is using the wg8 platform, please contact us immediately at [email protected].
Contact Us
If you have a question, concern, or complaint about how wg8 handles your personal data, please get in touch:
- Email: [email protected]
- Live Chat: Available 24/7 from the wg8.bio homepage
We take privacy concerns seriously and aim to resolve all queries promptly. If you feel your concern has not been addressed, you have the right to escalate to the relevant data protection authority in your jurisdiction.